Frequently Asked Questions

Orders and Payment

How do I place an order?
What payment methods do you accept?
Can I cancel or modify my order after placing it?

Shipping and Delivery

Where do you ship?
How long will it take for my order to arrive?
How can I track my order?
Do you offer free shipping?

Returns and Refunds

What is your return policy?
How do I request a return or refund?
When will I receive my refund?

Returns and Refunds

Are your products covered by a warranty?
What if I receive a defective or damaged product?
How can I find more details about a product?

General Inquiries

How can I contact customer support?
Do you offer discounts or promotions?
Can I collaborate with DOYEN as a partner or influencer?

Was this helpful?